Telegram and Webtoon media occasionally doesn't load or load super slow over Fizz Home Internet
Telegram and Webtoon media occasionally doesn't load or loads super slow over Fizz Home Internet from multiple devices, and after switching to Fizz LTE all works. Did anybody have this issue before? Fizz support told to reset modem and disable 2.4gz, what was made, but nothing changed. All speedtests shows 450/50 at that time. Telegram support is not answering at all.
Answers
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does this happen over ethernet as well? Sometimes it might be error on the website as well. Try again later and see if gets better.
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That is over wifi, no possibility to test over ethernet (don't have any device except tv with it).
That issue appears for 2 weeks during different time, I am switching on mobile Fizz and all works immediately.
Also Fizz refuses to send another modem, they just keep saying go to Telegram and Webtoon supports… but they are different companies… even from different countries.
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No issues with Telegram for me
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From Home Internet?
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From both home and mobile internet - no issues
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your wifi speed test is 450/50 when it doesnt load? I would suspect it's an issue with your wifi as the Fizz modem/router isn't very good. but if you tested such high speeds when it's not working then likely the issue isnt the wifi. If it was just one device then seems like a setting with that particular device but if all devices experience it then I'm not sure. What you describe sounds like a temp slow down of the internet but the high speed test result is confusing me…
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It could be due to many factors, some online users report that they Telegram Premium members get priority on web traffic so that could be the case and not on the fault of Fizz.
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Speed is 450/50, but it is with common services like Google or Netflix (test with their servers), however Telegram don't have speedtest to their servers.
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can you reset the modem? maybe there is something in the setting that is throttling the site. also do you have a separate router? test the wifi from there if you have one
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Fizz support already told me to reset modem, made that and it did not help. Also they told me to try to disable 2.4ghz network inside modem settings which also did not help.
Unfortunately, I have no another wifi router to test.
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Hello Vital350 ,
Sorry to hear about the issue.
I verified your modem`s signals and while some signals were quite off in the modem`s history, the issue appears to have been remedied.
What I can try to recommend is to run a network scan also from your side using the Fizz WiFi app : https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz
To begin troubleshooting, take these steps:
Place yourself near to your modem.
Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.
Select More
Select "Fizz support"
►Tap "Tools and support"
Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time).
Check what the app has to say and reach our customer service once again so they can check the scan details.
Thank you for your understanding.
Have a good one,
-Raul, Community Moderator0
