Credit cards charges not going through
He has been trying to sign up for over a week with fizz and having a horrible experience in getting a plan activated.
He got a sim ordered and payment went through, but when he got it he could not activate a plan because his mastercard kept failing.
He called his bank and they told him they arent the problem.
Then he spent over 2 hours Erich chat support to tried to activate the sim and they failed (as did they payment)
He's now trying a different card and the sim says it is already used (from the support person we assume).
He's trying to order a 2nd sim now which he shouldn't have to do and that prefer doesn't work either he just gets white screens.
I also ran Into similar issues with my account when I signed up about a week ago so the issues are not specific to his account.
What's going on here and why doesnt doesn't fizz have any capable support lines to resolve issues.
Surely fizz is losing customers with a broken billing system?
Answers
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You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Have you had a look at
To pay for your monthly Fizz plans, please use:
A Visa or Mastercard credit card
A Visa Debit or Mastercard debit card
You unfortunately CANNOT use:
American Express (Amex), Dinners and others credit cards
A debit card (except Visa or Mastercard debit cards)
Funds from your Fizz Wallet (where available)
And here too:
When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items:
The name of the street (Ave, avenue)
Special works (Saint, St, Ste)
Hyphens
Spaces
Spelling
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he doesnt need to order a new sim. wait ~30 min for the old sim to be unlocked and try again.
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Exactly!!!
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Exactly pointed out. thanks.
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Hello amp3d ,
Sorry to hear about the issue.
Due to the fact that we don`t know the specific details of the account ( it`s not allowed to post them here that`s correct but we can`t investigate the issue further due to that ) , I suggest that you reach our customer service on his behalf from your account - explain the situation and someone will get in contact to help you further : https://fizz.ca/en/support
Regarding the Sim code, as other users stated, it gets locked if you use it too often ( 30 minutes of waiting time should unlock the code ).
Thank you for your understanding.
Have a good one,
-Raul, Community Moderator0
