Can not order sim card

sighnoluck · June 18

I live in Ottawa, I want to first order a sim card before a getting a plan (just like my friend did a few weeks ago.) Everytime I go to order a sim card I get an error on the page that comes up after making sure I understand about VolteLTE. I have used Chrome and Edge on my laptop and Chrome and the APP on my phone. Everytime I click "I understand" it just says "error try again" or some nonsense, no error code, nothing. Massively frustrating way to try to become a customer. Then I found a "Chat with Agent" button that I click that does absolutely nothing. You can see in the internet pane the button literally calls no action. Sigh. L'il help please.

elena code xzi4t · June 19

Hi @sighnoluck

Very strange, you can also buy a SIM in local store https://fizz.ca/en/participating-stores/sim-card

jvh_NVPF2 · June 19

My best guess is to try and clear your cache/cookies
Chrome: https://support.google.com/accounts/answer/32050

Seeing as your friend has already been able to order a sim, I am guessing you're both within the green coverage area https://fizz.ca/en/coverage but it wouldn't hurt to double check.

It could be an account issue in which case you'll probably have to contact support again but from what you've posted it seems like you cannot reach support at all.

If you're still having issues after that you should private message or mention Whizz who can look into your issue

Palma45 · June 19

Same thing for me I'm getting ''error try again''

elena code xzi4t · June 19

There was a problem acknowledged by the whizz.

https://forum.fizz.ca/en/discussion/comment/6855013#Comment_6855013

https://forum.fizz.ca/en/discussion/2651755/can-not-order-sim-card

jvh_NVPF2 · June 19

Seems like we have our answer:

https://forum.fizz.ca/en/discussion/comment/6855027#Comment_6855027

Whizz · June 21

Hello sighnoluck,
Thank you for reaching out.

There was indeed an issue that occurred recently with the SIM orders, however it was quickly resolved. After verifying your account, I noticed that you managed to order the SIM card.

Feel free to contact us privately if you need more information. Here is an FAQ on how to do so https://fizz.ca/en/support.

Have a good one!
-Sergiu, Community Moderator

Can not order sim card

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