Can not order sim card

sighnoluck

I live in Ottawa, I want to first order a sim card before a getting a plan (just like my friend did a few weeks ago.) Everytime I go to order a sim card I get an error on the page that comes up after making sure I understand about VolteLTE. I have used Chrome and Edge on my laptop and Chrome and the APP on my phone. Everytime I click "I understand" it just says "error try again" or some nonsense, no error code, nothing. Massively frustrating way to try to become a customer. Then I found a "Chat with Agent" button that I click that does absolutely nothing. You can see in the internet pane the button literally calls no action. Sigh. L'il help please.

elena code xzi4t

Hi @sighnoluck

Very strange, you can also buy a SIM in local store

Where to buy a Fizz SIM card | Participating stores | Fizz

jvh_NVPF2

My best guess is to try and clear your cache/cookies
Chrome:

Clear cache & cookies - Computer - Google Account Help

Seeing as your friend has already been able to order a sim, I am guessing you're both within the green coverage area

Coverage - (en)

but it wouldn't hurt to double check.

It could be an account issue in which case you'll probably have to contact support again but from what you've posted it seems like you cannot reach support at all.

If you're still having issues after that you should private message or mention Whizz who can look into your issue

Palma45

Same thing for me I'm getting ''error try again''

elena code xzi4t

There was a problem acknowledged by the whizz.

ohnomydatasgone

Jun 18, 2024

Any Ontario news?

Can not order sim card

sighnoluck

Jun 18, 2024

I live in Ottawa, I want to first order a sim card before a getting a plan (just like my friend did a few weeks ago.) Everytime I go to order a sim card I get an error on the page that comes up after making sure I understand about VolteLTE. I have used Chrome and Edge on my laptop and Chrome and the APP on my phone. Everytime I click "I understand" it just says "error try again" or some nonsense, no error code, nothing. Massively frustrating way to try to become a customer. Then I found a "Chat with Agent" button that I click that does absolutely nothing. You can see in the internet pane the button literally calls no action. Sigh. L'il help please.

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jvh_NVPF2

Seems like we have our answer:

Whizz

Jun 19, 2024

https://forum.fizz.ca/en/discussion/comment/6855024#Comment_6855024

Hello,

There was a temporary issue that occured for a few hours today.

The issue was resolved and you may order a sim card.

Here you can find the steps to do so:

https://fizz.ca/en/faq/how-do-i-order-sim-card

Also, I see that you reached out to us via chat, however due to a higher volume of contacts you did not receive an answer immediately.
We apologise for the inconvenience.

Should you have further questions, you can reply to our messages on chat.

I wish you a great day!

-Eugen, Community Moderator

Whizz

Hello sighnoluck,
Thank you for reaching out. 

There was indeed an issue that occurred recently with the SIM orders, however it was quickly resolved. After verifying your account, I noticed that you managed to order the SIM card.

Feel free to contact us privately if you need more information. Here is an FAQ on how to do so https://fizz.ca/en/support.

Have a good one!
-Sergiu, Community Moderator