400Mbps/50Mbps are really 240Mbps/53Mbps

mouseontherun
mouseontherun Posts: 2 ✭✭
edited June 21 in Internet

My service should be 400Mbps download since a few days ago when my new speed plan started. Instead is only 240Mbps as before. I'm connected with ethernet cable to modem. Can someone verify?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,436 ✭✭

    Hi @mouseontherun

    Did you try to reboot the modem?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • mouseontherun
    mouseontherun Posts: 2 ✭✭

    I rebooted the modem, made no difference. The chat robot is clueless and no other customer service agent showed up until now.

  • elena code xzi4t
    elena code xzi4t Posts: 8,436 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6855000#Comment_6855000

    Today other member reported problems contacting the support

    In your case I will open a ticket, go on your account → My settings → contact form

  • Soma
    Soma Posts: 152 ✭✭

    Yeah it probably hasn't kicked in yet. It too 1 day for me to see the difference. Reboot usually works

  • Whizz
    Whizz Posts: 23,047 admin

    Hello mouseontherun, 

    I am sorry to hear about this situation. I just verified the signals of your modem and they seem to be alright. The modem appears to be provisioned with the right speed, however, I will re-provision it now.

    Please note that the connection will be down for a few minutes so don't worry.

    Have a good one!

    -Sergiu, Community Moderator

This discussion has been closed.

Categories