400Mbps/50Mbps are really 240Mbps/53Mbps
My service should be 400Mbps download since a few days ago when my new speed plan started. Instead is only 240Mbps as before. I'm connected with ethernet cable to modem. Can someone verify?
Answers
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Did you try to reboot the modem?
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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I rebooted the modem, made no difference. The chat robot is clueless and no other customer service agent showed up until now.
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Today other member reported problems contacting the support
In your case I will open a ticket, go on your account → My settings → contact form
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Yeah it probably hasn't kicked in yet. It too 1 day for me to see the difference. Reboot usually works
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Hello mouseontherun,
I am sorry to hear about this situation. I just verified the signals of your modem and they seem to be alright. The modem appears to be provisioned with the right speed, however, I will re-provision it now.
Please note that the connection will be down for a few minutes so don't worry.
Have a good one!
-Sergiu, Community Moderator
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