Worked
That worked but I shouldn't have to open it like that to chat with someone
Answers
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What do you mean?
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But at least you were able to chat with the support, and you can let them know about your problem
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So it was a chat issue?
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Yes it was not able to open the chat
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Ah, ok, yesterday there were quite a few posts regarding the chat issues.
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It is a week or more that he has this kind of problems
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Hmmm, that's weird.
@lkreglewsk was was the fix?
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Seem like it was fixed had to go into a private mode to chat on the opera browser but I'm still waiting for response from live chat I said hello no response
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Keep it open, since yesterday another member waited 40 minutes before have one response
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They need to fix this issue
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Absolutely.
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Too looong.
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Hello lkreglewsk,
Thank you for reaching out.
I can see that you reached out to us via live chat 2 times on Wednesday, both reaching customer service, however, it took some time, as there may have been a lot of customers who accessed the live chat in that interval.
Since the incognito page worked and you were able to contact customer service, I would suggest deleting the browser's history, cookies, and cache memory, then trying to get on the live chat from a normal browsing window, while being logged into your Fizz account.
In theory, it should work, as the incognito window is just a browsing window that is not affected by those mentioned above.
We are looking forward to chatting with you.
Have a good one!
-Sergiu, Community Moderator0
