internet down

Jian T.
Jian T. Posts: 5 ✭✭
edited May 15 in Internet

My internet down for no reason and I can not find the Live Chat customer service

Best Answer

Answers

  • Jian T.
    Jian T. Posts: 5 ✭✭

    Please try it yourself first, I tried this page, both 'Chat with an agent' and 'Message fizz' buttons have no reaction. I which further there is no Hyperlink behind those buttons? How i suppose to click on buttons with no hyperlink?

  • kaitokun
    kaitokun Posts: 1,278 ✭✭

    The green chat bubble on the bottom right is not there?

  • Jian T.
    Jian T. Posts: 5 ✭✭

    Not there, I know sometimes it appears, but not here today

  • AlexJS
    AlexJS Posts: 992 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6837880#Comment_6837880

    I tried it before making my post and it worked perfectly. They are javascript programs, as is normal on modern websites.

  • Jian T.
    Jian T. Posts: 5 ✭✭

    Ok let me try it on another device and browser

  • Whizz
    Whizz Posts: 23,047 admin
    edited May 15

    Hello @Jian T. ,
    Sorry to hear about this current situation.
    After verifying in my tools I was able to see that there is a temporary unavailability of the service in your area. We are aware of the situation and our technicians are working to resolve it as soon as possible.
    My advice will be to try to restart the modem from time to time, in order to verify your connection. For this, you need to unplug the power cable for minimum 30 seconds. After that, plug the modem back into the electrical outlet and expect about 3 minutes for the devices to fully reconnect to the network.   
    More information can be found in this FAQ https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If you want to contact us through our live chat to be able to assist you live you need to access the following link https://fizz.ca/en/support and click on the green bubble and select Chat. .
    If the situation persists I recommend that you test from other browsers and devices.
    You can also try private/incognito page and clear the cookies and cache from the browsers you use.

    I selected best answer the response from @AlexJS since it was the most accurate response.

    I hope I was able to help you regarding the situation.
    I wish you a wonderful and productive week.
    -Mihai, Community Moderator

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