internet down

Jian T.

My internet down for no reason and I can not find the Live Chat customer service

AlexJS

You can access the Live Chat through this page:

Contact us

Click chat with an agent. My internet is working currently.

Jian T.

Please try it yourself first, I tried this page, both 'Chat with an agent' and 'Message fizz' buttons have no reaction. I which further there is no Hyperlink behind those buttons? How i suppose to click on buttons with no hyperlink?

kaitokun

The green chat bubble on the bottom right is not there?

Jian T.

Not there, I know sometimes it appears, but not here today

AlexJS

Jian T.

May 15, 2024

Please try it yourself first, I tried this page, both 'Chat with an agent' and 'Message fizz' buttons have no reaction. I which further there is no Hyperlink behind those buttons? How i suppose to click on buttons with no hyperlink?

I tried it before making my post and it worked perfectly. They are javascript programs, as is normal on modern websites.

Jian T.

Ok let me try it on another device and browser

Whizz

Hello @Jian T. ,
Sorry to hear about this current situation.
After verifying in my tools I was able to see that there is a temporary unavailability of the service in your area. We are aware of the situation and our technicians are working to resolve it as soon as possible.
My advice will be to try to restart the modem from time to time, in order to verify your connection. For this, you need to unplug the power cable for minimum 30 seconds. After that, plug the modem back into the electrical outlet and expect about 3 minutes for the devices to fully reconnect to the network.   
More information can be found in this FAQ

My Internet service is not working. What do I do?

If you want to contact us through our live chat to be able to assist you live you need to access the following link

Contact us

and click on the green bubble and select Chat. .
If the situation persists I recommend that you test from other browsers and devices.
You can also try private/incognito page and clear the cookies and cache from the browsers you use.

I selected best answer the response from @AlexJS since it was the most accurate response.

I hope I was able to help you regarding the situation.
I wish you a wonderful and productive week.
-Mihai, Community Moderator