How long before gifted data is deducted from my plan?

kaitokun · May 14

I just gifted someone data maybe about half an hour ago but the data wasn't deducted from my plan. So I sent it again, and still the same. How long does it take normally? This is my first time gifting.

wenhan · May 14

check the notification icon for the account page. likely there it will say there was some error.

elena code xzi4t · May 14

yesterday when i gifted the data i got an error in the notification

kaitokun · May 14

Oh you guys are right. Even when I resent the data, I got another error. Why does that happen?

elena code xzi4t · May 14

don’t know why but it seems a problem in the fizz system

wenhan · May 14

https://forum.fizz.ca/en/discussion/comment/6837622#Comment_6837622

Unfortunately that I do not know. If it's someone you know, you will have to ask them to contact support to figure it out. It's something associated with their account that's causing it.

kaitokun · May 14

OK I guess I'll ask support

Whizz · May 15

Hello @kaitokun

Could you please try sending data from incognito window or possibly another browser/device? More details regarding gifting data can be seen here⚡️ https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

If the issue still persists, please contact us directly so we can do further investigations💚 : https://fizz.ca/en/support

Have a good rest!🌛✨

-Ingrid, Community Moderator

How long before gifted data is deducted from my plan?

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