Sim Card Order - Experience

Dennis C. #13852 · May 13

Recently purchased a phone from FIZZ, also have 4 other accounts (mobile) that all received their VOLTE SIM CARD replacements, except the phone purchased from FIZZ.

Engaged with FIZZ support in chat and WHATSAPP, only to be ignored, I demonstrated with a video that when attempting to order a new sim, I am faced with an error message saying "MY rewards have been exhausted" and process remains in an infinite loop.

What's worse than that, the reps ghosted me on WhatsApp and chat, and I can't get any help to order my replacement.

How can I get a rep to help?

If anyone in administration would like to see the video and photo's / chat .. feel free.

Blown Away!

elena code xzi4t · May 13

Hi @Dennis C. #13852

The whatsapp chat is not in real time, therefore, it is taking time to do it

You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

AlexJS · May 13

Try the support through the green chat button on the website — that is the recommended support channel.

wenhan · May 13

if you are buying a new sim card, you can see if there is a local store selling it instead of ordering it online through your account

Dennis C. #13852 · May 13

I tried in chat and whatsapp, same difference, no help

elena code xzi4t · May 13

Hi @Dennis C. #13852

I believe that a @Whizz should step in

Whizz · May 13

Hello Dennis C. #13852,
Thank you for reaching out.

We are sorry to hear that you needed to make a few attempts to contact us until you were successful, however, I can see that you managed to get in contact with our customer service representatives, and a ticket was created.
Please feel free to get back to us privately if you need more information or updates on the ticket.

Have a good one!
-Sergiu, Community Moderator

Sim Card Order - Experience

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