Sim Card Order - Experience

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Dennis C. #13852
Dennis C. #13852 Posts: 6 ✭✭
edited May 13 in About my account

Recently purchased a phone from FIZZ, also have 4 other accounts (mobile) that all received their VOLTE SIM CARD replacements, except the phone purchased from FIZZ.

Engaged with FIZZ support in chat and WHATSAPP, only to be ignored, I demonstrated with a video that when attempting to order a new sim, I am faced with an error message saying "MY rewards have been exhausted" and process remains in an infinite loop.

What's worse than that, the reps ghosted me on WhatsApp and chat, and I can't get any help to order my replacement.

How can I get a rep to help?

If anyone in administration would like to see the video and photo's / chat .. feel free.

Blown Away!

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 6,736 ✭✭
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    Hi @Dennis C. #13852

    The whatsapp chat is not in real time, therefore, it is taking time to do it

    You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • AlexJS
    AlexJS Posts: 942 ✭✭
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    Try the support through the green chat button on the website — that is the recommended support channel.

  • wenhan
    wenhan Posts: 335 ✭✭
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    if you are buying a new sim card, you can see if there is a local store selling it instead of ordering it online through your account

  • Dennis C. #13852
    Dennis C. #13852 Posts: 6 ✭✭
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    I tried in chat and whatsapp, same difference, no help

  • elena code xzi4t
    elena code xzi4t Posts: 6,736 ✭✭
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    Hi @Dennis C. #13852

    I believe that a @Whizz should step in

  • Whizz
    Whizz Posts: 20,568 admin
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    Hello Dennis C. #13852,
    Thank you for reaching out. 

    We are sorry to hear that you needed to make a few attempts to contact us until you were successful, however, I can see that you managed to get in contact with our customer service representatives, and a ticket was created. 
    Please feel free to get back to us privately if you need more information or updates on the ticket. 

    Have a good one!
    -Sergiu, Community Moderator

This discussion has been closed.