Hello there everyone,
While we understand your point of views , I would also like to note that it`s not that easy to monitor every single post that everyone makes.
We are a small team , and we try to do our best to keep the forum pleasurable - we try to move discussions that tend to be talkative ( for the points as you stated ) in the appropriate sections but we can`t really close them ( some we do close when the replies do seem to be just for the sake of it or they become a bit aggressive since it will then create further discussions on why did you close my post as I wanted to ask something , and some have created even animosities between users)
Our team is working on ideas for the forum, so we can keep it interesting and also have it as a place where you can talk with other users about different hobbies and such and also discuss about the Fizz services and whatnot , but the current format remains in place for the moment.
Now , as I can see, @Pascal you are quite upset on the best answer situation, to which we explained more than a few times why it was decided to close the posts directly.
So let me explain again here, so everyone can see and understand the reasoning.
1 - we are not lazy , we are working hard to keep everything in check as best as we can and we are a small team as stated earlier.
2 - we decided to stop giving the best answers since users got upset that they were not rewarded with the Best Answer , even though maybe theirs was not correct, there was a moderation delay or we decided to select the most complete answer of them all.
3 - regarding the post being closed to early - it`s to avoid unnecessary spam ( for points ) since some answers really are just to contact customer support without any real help or suggestion.
While some cases do need just the customer support , some answers are just for the sake of points, but we really don`t say anything on that regard.
Example, two users gave a suggestion and then told the user to contact customer support, but a third one comes and just says , contact customer service. ( we can all agree that the third reply is just for points )
While this last point can cause a situation where the one that opened the thread does not have time to give a best answer, usually , we try to keep the conversation open as long as the direct services are no affected and eventually we close it.
So, if the user in question, checks the forum again, he should have time to give a best answer.
You can also modify your reply, to include the message to award someone with a best answer but not specifically to give you the best answer ( just let the user decide after viewing your message ).
Thank you kindly for everyone`s understanding and I wish you all a wonderful weekend :)
-Raul, Community Moderator
Why Raul tell me something and Sergiu tells me the opposite?
Why @Whizz Sergiu tell me this:
We understand your thought process and that you wanted to educate users, however, it can be subject to interpretation by other users, therefore, we need you to stop including it in your posts on the forum.
And why @Whizz Raul tell me this:
You can also modify your reply, to include the message to award someone with a best answer but not specifically to give you the best answer ( just let the user decide after viewing your message ).
And you can look down the exemple of my suggestion to give the Best Answer and not especially to me but to anyone:
Raul, you tell me that you are a small team but you can't agree together to define the rules!
And I'm not upset, things just have to be clear
Thank you for your answer in advance
Best Answer
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That's a very interesting question...
1
Answers
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Probably they change the rules between that post and today
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No! Because Raul told me the same thing in private before Sergiu told me the opposite after and Raul today confirm what he told me after the Sergiu private message
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Raul tell white, after Sergiu tell me black and after that Raul tell me white again!
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I received a warning on that subject too and my message was deleted with all the answer
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Hello @Pascal ,
A similar discussion came from a post in which you wanted a user to give you the best answer specifically , if you recall , not for the overall replies that were on the said post.
Personally, I think it`s okay to ask someone to give a best answer on the thread overall, that`s why I gave my suggestion - my colleague stated that we will do a post regarding the best answer but I will discuss the situation further in this case, to have a definitive answer.
If you have other questions also, I suggest reaching us on private :)
Have a good one,
-Raul, Community Moderator.1
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