Fizz internet down?
No internet service in H3L.
No power outage here.
Fizz internet down?
Brian S. #39943
Posts: 8 ✭✭
No internet service in H3L.
No power outage here.
1
Answers
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No internet service in H3A either
I'm guessing the snowstorm has something to do with it 😓
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Looks that way, thanks for the feedback.
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Hope it will recover soon!!!
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Hope so too
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We have the same issue in H1L since 5am0
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"Major outage reported"… 😶
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Clearly, this should have been changed sometime in the middle of the night. Why is this status still live on the Fizz site???
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Is it fixed? Same issue at H4M,
How to complain and let customer service know?
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Unfortunately that's because of the snowstorm... Sit tight and it's gonna pass quickly
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And now Brian S ? Ok for me…
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same issue in H4A for most of the day, power but no internet service
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Internet was up when I got home around 4:30 PM.
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In H4A no Internet around 9am Internet came back around 4pm now 10pm Internet down again 11pm Internet as not been back how about you guys
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I am also in H4A; I didn’t notice Wifi outages during the day bc I had no power anyway until 4:30. Went down at 10-ish and am just hoping it’s back in the morning. Modem lights indicate it’s a coax problem.
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Internet service up this morning in H3L. Don't know if it went down during the night.
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Hello Brian S. #39943
Sorry to hear that you have experienced issues with our services.
It might be possible that the weather from last night impacted your internet, however currently we can confirm that everything seems perfect from our end.
If the issue still persists, please have a look at your cables and make sure that there is no sign of damage and also restart the modem (unplug the power cable, leave it until all the lights turn off and then plug it back).
Here you can see more details on that https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
Thanks for your understanding.
-Ingrid, Community Moderator
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Hello Whizz/Ingrid,
This
"have a look at your cables and make sure that there is no sign of damage and also restart the modem (unplug the power cable, leave it until all the lights turn off and then plug it back)."
and testing with other devices was done before posting the question.
In any case, the internet service is currently up and appears to be stable.
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Hello Brian S. #39943,
Thank you for your update.
We are pleased to hear that everything is in order now with your internet.
In case you are encountering any issues, feel free to contact our customer services agents using one of the available channels.
For that, you can access this link: https://fizz.ca/en/support and click on the green button located at the bottom of the screen.
I wish you a wonderful day.
-Lavinia, Community Moderator0
This discussion has been closed.