Fizz internet down?

Brian S. #39943
Brian S. #39943 Posts: 8 ✭✭
edited April 5 in Internet

No internet service in H3L.

No power outage here.

Answers

  • Jadomino
    Jadomino Posts: 20 ✭✭

    No internet service in H3A either

    I'm guessing the snowstorm has something to do with it 😓

  • Brian S. #39943
    Brian S. #39943 Posts: 8 ✭✭

    Looks that way, thanks for the feedback.

  • Mark123_2024
    Mark123_2024 Posts: 5,066 ✭✭
    https://forum.fizz.ca/en/discussion/2649759/fizz-internet-down

    Hope it will recover soon!!!

  • Brian S. #39943
    Brian S. #39943 Posts: 8 ✭✭

    Hope so too

  • Carcante
    Carcante Posts: 2 ✭✭
    We have the same issue in H1L since 5am
  • BlueGiant_L57D2
    BlueGiant_L57D2 Posts: 6,875 ✭✭
    https://videotron.com/en/support/outages

    "Major outage reported"… 😶

  • Joshua B. 64689
    Joshua B. 64689 Posts: 1 ✭✭
    Screenshot 2024-04-04 at 10.51.50 AM.png

    Clearly, this should have been changed sometime in the middle of the night. Why is this status still live on the Fizz site???

  • Lei
    Lei Posts: 21 ✭✭

    Is it fixed? Same issue at H4M,

    How to complain and let customer service know?

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,883 ✭✭

    Unfortunately that's because of the snowstorm... Sit tight and it's gonna pass quickly

  • Code : 8CE6H
    Code : 8CE6H Posts: 9,055 ✭✭
    https://forum.fizz.ca/en/discussion/2649759/fizz-internet-down

    And now Brian S ? Ok for me…

  • Chris S. #16118
    Chris S. #16118 Posts: 2 ✭✭

    same issue in H4A for most of the day, power but no internet service

  • Brian S. #39943
    Brian S. #39943 Posts: 8 ✭✭

    Internet was up when I got home around 4:30 PM.

  • FizzJesus_4V43P
    FizzJesus_4V43P Posts: 58 ✭✭

    In H4A no Internet around 9am Internet came back around 4pm now 10pm Internet down again 11pm Internet as not been back how about you guys

  • Foxfleur
    Foxfleur Posts: 20 ✭✭

    I am also in H4A; I didn’t notice Wifi outages during the day bc I had no power anyway until 4:30. Went down at 10-ish and am just hoping it’s back in the morning. Modem lights indicate it’s a coax problem.

  • Brian S. #39943
    Brian S. #39943 Posts: 8 ✭✭

    Internet service up this morning in H3L. Don't know if it went down during the night.

  • Whizz
    Whizz Posts: 23,458 admin

    Hello Brian S. #39943 

    Sorry to hear that you have experienced issues with our services. 

    It might be possible that the weather from last night impacted your internet, however currently we can confirm that everything seems perfect from our end. 

    If the issue still persists, please have a look at your cables and make sure that there is no sign of damage and also restart the modem (unplug the power cable, leave it until all the lights turn off and then plug it back). 

    Here you can see more details on that https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    Thanks for your understanding.

    -Ingrid, Community Moderator

  • Brian S. #39943
    Brian S. #39943 Posts: 8 ✭✭

    Hello Whizz/Ingrid,

    This

    "have a look at your cables and make sure that there is no sign of damage and also restart the modem (unplug the power cable, leave it until all the lights turn off and then plug it back)."

    and testing with other devices was done before posting the question.

    In any case, the internet service is currently up and appears to be stable.

  • Whizz
    Whizz Posts: 23,458 admin

    Hello Brian S. #39943,

    Thank you for your update.
    We are pleased to hear that everything is in order now with your internet.
    In case you are encountering any issues, feel free to contact our customer services agents using one of the available channels.
    For that, you can access this link: https://fizz.ca/en/support and click on the green button located at the bottom of the screen.

    I wish you a wonderful day.
    -Lavinia, Community Moderator

This discussion has been closed.

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