Fizz internet down?

Brian S. #39943

No internet service in H3L.

No power outage here.

Jadomino

No internet service in H3A either

I'm guessing the snowstorm has something to do with it 😓

Brian S. #39943

Looks that way, thanks for the feedback.

Mark123_2024

Fizz internet down?

Brian S. #39943

Apr 4, 2024

No internet service in H3L.

No power outage here.

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Hope it will recover soon!!!

Brian S. #39943

Hope so too

Carcante

We have the same issue in H1L since 5am

BlueGiant_L57D2

Outages and status of our services | Support | Videotron

https://videotron.com/en/support/outages

Check if an incident has caused an outage on our network and get troubleshooting tips to restore your services.

"Major outage reported"… 😶

Joshua B. 64689

Clearly, this should have been changed sometime in the middle of the night. Why is this status still live on the Fizz site???

Lei

Is it fixed? Same issue at H4M,

How to complain and let customer service know?

FizzyFizz JQMPM

Unfortunately that's because of the snowstorm... Sit tight and it's gonna pass quickly

Code : 8CE6H

Fizz internet down?

Brian S. #39943

Apr 4, 2024

No internet service in H3L.

No power outage here.

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And now Brian S ? Ok for me…

Chris S. #16118

same issue in H4A for most of the day, power but no internet service

Brian S. #39943

Internet was up when I got home around 4:30 PM.

FizzJesus_4V43P

In H4A no Internet around 9am Internet came back around 4pm now 10pm Internet down again 11pm Internet as not been back how about you guys

Foxfleur

I am also in H4A; I didn’t notice Wifi outages during the day bc I had no power anyway until 4:30. Went down at 10-ish and am just hoping it’s back in the morning. Modem lights indicate it’s a coax problem.

Brian S. #39943

Internet service up this morning in H3L. Don't know if it went down during the night.

Whizz

Hello Brian S. #39943 

Sorry to hear that you have experienced issues with our services. 

It might be possible that the weather from last night impacted your internet, however currently we can confirm that everything seems perfect from our end. 

If the issue still persists, please have a look at your cables and make sure that there is no sign of damage and also restart the modem (unplug the power cable, leave it until all the lights turn off and then plug it back). 

Here you can see more details on that https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

Thanks for your understanding.

-Ingrid, Community Moderator

Brian S. #39943

Hello Whizz/Ingrid,

This

"have a look at your cables and make sure that there is no sign of damage and also restart the modem (unplug the power cable, leave it until all the lights turn off and then plug it back)."

and testing with other devices was done before posting the question.

In any case, the internet service is currently up and appears to be stable.

Whizz

Hello Brian S. #39943,

Thank you for your update.
We are pleased to hear that everything is in order now with your internet.
In case you are encountering any issues, feel free to contact our customer services agents using one of the available channels.
For that, you can access this link: https://fizz.ca/en/support and click on the green button located at the bottom of the screen.

I wish you a wonderful day.
-Lavinia, Community Moderator