Battery health of preloved phones?

Honestly the battery is the one reason why I would never get a pre-loved (or whatever other companies call it) phone. Unless the price is significantly cheaper (which it usually is not) it's not worth it. You can still salvage the situation somehow by going to Apple and asking to change the battery, it will probably cost less than the price difference between new and pre-loved so you're still saving some money.

Since there's no warranty on the battery level with pre-loved the chances Fizz will do something are not great, but you have nothing to lose by starting a chat and politely complaining about the situation (87% is pretty low), if you're lucky you may get a credit that'd cover some of the new battery cost.

It sounds like you've had quite a journey with Fizz and getting a preloved iPhone 13 Pro. Getting a preloved (or refurbished) phone often comes with the expectation that it's not brand new, but still in good working condition. However, finding the battery health at 87% on a preloved phone, especially when it matches the battery health of your 26-month-old iPhone 12, can be a bit concerning.

Here are some thoughts and considerations:

1. Battery Health Expectations: For preloved phones, some degree of battery wear is expected, as these devices have been used previously. However, the acceptable level of battery health can vary. Typically, a battery health above 80% is considered good for a preloved phone, but this depends on the seller's standards and the age of the phone.
2. Comparing with Your Old Device: It's interesting that the battery health is the same as your iPhone 12 which you've used for over two years. This could mean that the iPhone 13 Pro was used quite extensively before being resold, or it could just be a coincidence.
3. Performance Impact: A battery health of 87% should still provide you with decent performance, but it might not hold a charge as long as a new phone would. If you're a heavy user, you might notice the need to charge more frequently.
4. Warranty and Return Policy: Check Fizz’s warranty or return policy for preloved phones. If you're not satisfied with the battery health, you might be able to return it or ask for a replacement, depending on their policy.
5. Battery Replacement Option: If the phone is in good condition otherwise and you're happy with it, but concerned about the battery, consider getting the battery replaced. Apple offers battery replacement services, which could be a worthwhile investment to ensure your phone lasts longer.
6. Your Usage Needs: Consider how the phone’s battery health aligns with your usage needs. If you're a light user, the current battery health might be adequate for your daily needs.