Quebec Region coverage option missing

Hi @Dabsi

I already read this kind of problem and sometime this happens to user staying outside Quebec.

Are you outside Quebec?

Are you using a VPN?

Did you try to use a computer or a mobile phone?

Can you try to use the browser in private mode?

Try to check the language, try to pick quebec and refresh the page

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Probably not...

Hi @Dabsi

You are right you must be able to do it, but I read another users with a similar problem, but him was supposed to be in Montreal after couples of days, and I never read any feedback probably it worked.

You did good to open a ticket, in this way they will solve it. However, if you have the possibility to use a VPN that use an IP from Montreal or outside the country, you can try that too.