Internation calling package removed due to Zone change?

Al R.
Al R. Posts: 9 ✭✭
edited October 2023 in My Mobile

Same package cost more for less minutes now.

Screenshot 2023-10-29 150947.png

Also, this was removed in the middle of the month. Any credit being offered?

Best Answer

  • Whizz
    Whizz Posts: 22,964 admin
    Answer ✓

    Hello @Al R.,

    I am sorry for the situation encountered,

    In regards to the issue reported, we have added a perk to your account with a 6$ discount to compensate for the loss if the add-on.

    This perk was added to all the clients that lost the add-on after the latest update.

    Make your way into your Fizz account> My Benefizz> My rewards> scroll down to My Perks> click on the perk and use it for your mobile plan.

    The perk expires in 3 days.

    This information was available in the same email that you have received.

    image.png


    Should you have further questions, feel free to contact us in private using this link: https://fizz.ca/en/support

    We sincerely apologize for the inconvenience!

    Have a wonderful day!

    -Eugen

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,074 ✭✭

    Similar issue was reported here:

    https://forum.fizz.ca/en/discussion/2646248/really-fizz-you-retired-my-international-calls

    Please contact customer support.

  • Code : 8CE6H
    Code : 8CE6H Posts: 8,959 ✭✭

    There will surely be compensation because it affects a lot of people. Fizz must respect his contracts.

    👉️ https://fizz.ca/en/support

  • Jess_i88b6
    Jess_i88b6 Posts: 13,844 ✭✭

    I thought that only two people were affected

    This is a bad move from Fizz, sorry to say

  • zipilgrim
    zipilgrim Posts: 130 ✭✭

    I don't understand, "zone changes" sounds so vague. Does anyone know what's going on and why this is happening?

  • Code : 8CE6H
    Code : 8CE6H Posts: 8,959 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6748383#Comment_6748383

    Hello zipilgrim,

    It is probably a reorganization that brings about this change.

  • Irene
    Irene Posts: 5,035 ✭✭

    Hi


    I am in the same situation. The worst part is that I paid for the service two weeks ago. Fizz should/must provide me with the service until the end of my billing cycle. Instead, they decided to remove it and only offered a $6 credit to purchase an add-on.

    If the service zone has changed, why don't they make the change automatically? Why don't they inform me 30 days in advance?

    This situation is similar to when they removed the 40GB option. When they removed it, people who had this offer were allowed to continue using it until the end of their billing cycle and for the following and the same price. They did not remove the 40GB option in the middle of the billing cycle and ask users to add it back at the same price while losing the data for the rest of the billing cycle. In that scenario, they would provide a $6 credit to buy a hypothetical 2GB add-on.

  • Code : 8CE6H
    Code : 8CE6H Posts: 8,959 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6748407#Comment_6748407

    Hello Irene,

    This is probably a mistake. As mentioned, this way of doing things was not like this before.

  • Irene
    Irene Posts: 5,035 ✭✭

    Hi @A17

    I am here before the stabilization period. I know that this is almost the first time, and it's not an error, as it was confirmed by email! They can still rectify the situation in the same way they did during the stabilization period.

This discussion has been closed.

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