My Volte LTE card does not work
I got the new card todasy, did the activation on line using the code on the card.
Rebooted the phone a few time but get an X where the LTE network should be.
I tried to select the LTE network manually in my phone but it will not work either.
Getting, impossible to connect. I've trying for 30 minutes to connect.
My phone says it is compatible,
Networks
4G network
Dual SIM use:
Both SIM slots are compatible with 4G, and support 4G VoLTE in both slots simultaneously.
Supported network bands
4G:
FDD-LTE: B1 /2 /3 /4 /5 /7 /8 /12 /17 /20 /28A /28B /66
TDD-LTE: B38 /40 /41
What else can I do?
Answers
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I have no more phone service since I activated the new SIM with Volte
Help
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Hi
is your phone compatible? https://fizz.ca/en/faq/compatible-devices
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Try to reboot your phone (if not done yet), reset Network settings (attention it will erase all the current WiFi and Bluetooth connections) or try to activate Airplane mode for 2 minutes.
If these steps don't help, contact customer support.
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@Whizz could you please take a look?
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I finally got to chat with support and they fixed my issue by reseting my SIM card and I rebooted the phone.
On LTE VoLTE now :)
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Congrats 🙂.
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Hello JC G. #7706,
Thank you for describing your situation to us.
I have verified your Fizz member account and I can see that my colleagues managed to help you with this situation privately.
Feel free to contact us anytime regarding any other questions about our services via this link: https://fizz.ca/en/contact-us, we are at your disposal 24/7.
I hope you have a pleasant day!
-Mihai0
