My Volte LTE card does not work

JC G. #7706

I got the new card todasy, did the activation on line using the code on the card.

Rebooted the phone a few time but get an X where the LTE network should be.

I tried to select the LTE network manually in my phone but it will not work either.

Getting, impossible to connect. I've trying for 30 minutes to connect.

My phone says it is compatible,

Networks

4G network

Dual SIM use:

Both SIM slots are compatible with 4G, and support 4G VoLTE in both slots simultaneously.

Supported network bands

4G:

FDD-LTE: B1 /2 /3 /4 /5 /7 /8 /12 /17 /20 /28A /28B /66

TDD-LTE: B38 /40 /41

What else can I do?

JC G. #7706

I have no more phone service since I activated the new SIM with Volte

Help

Jess_i88b6

Hi

is your phone compatible? https://fizz.ca/en/faq/compatible-devices

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

Try to reboot your phone (if not done yet), reset Network settings (attention it will erase all the current WiFi and Bluetooth connections) or try to activate Airplane mode for 2 minutes.

If these steps don't help, contact customer support.

JC G. #7706

OK I tried all this and still no network, LTE or other

I have a feeling it might be my phone.

Just bought another phone, a Motorola G 5G

It will be coming in a 2 days ...

Until then, no phone service?

Andrei_ref_R7VK1

@Whizz could you please take a look?

JC G. #7706

I finally got to chat with support and they fixed my issue by reseting my SIM card and I rebooted the phone.

On LTE VoLTE now :)

Andrei_ref_R7VK1

https://forum.fizz.ca/en/discussion/comment/6745297#Comment_6745297

Congrats 🙂.

Whizz

Hello JC G. #7706,
Thank you for describing your situation to us.
I have verified your Fizz member account and I can see that my colleagues managed to help you with this situation privately.
Feel free to contact us anytime regarding any other questions about our services via this link: https://fizz.ca/en/contact-us, we are at your disposal 24/7.
I hope you have a pleasant day!
-Mihai