Roaming does not work in the USA
I have two phones with the same plan, and purchased 2GB for each of them before flying to the US. Both are old phones.
Data roaming works fine on Galaxy A20, but the Galaxy J7 Prime does not find the network (even though it did work fine before we left Canada). The Fizz site shows that I have 2GB available for the J7 Prime in the USA. I have checked the configuration several times and compared to the configuration I have in the A20 - they both seem to be equivalent.
What else could be missing?
Answers
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Please check that the network operator is configured in automatic. Or try to put in manual to see if the phone can detect other networks, you can also pick one from the list for test, however, put back in automatic after.
Try to put the phone in airplane mode for 30 seconds and/or reboot it
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Hi @Jess_i88b6, thanks for the reply.
I have tried to select automatically. I have already tried to select manually. In that case, only T-mobile showed up, but the phone was not able to register to that network. I rebooted the phone after each attempt.
One particular aspect is that the other phone shows it is connected to AT&T. But the J7 does not locate AT&T.
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If you don't see the operators, it means that your phone is not able to see it, which lead to missing some frequency in order to be compatible with ATT&T or Verizone . Then that phone is not compatible in that area
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Agree, as the last resort you can force your phone to use 2G and select T-Mobile manually (the speed will be very slow if it will work).
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Hello Guilherme B. ,
Sorry to hear about the issue.
To confirm that the Sim card works atleast, you could test it in the phone that`s working and if it`s working, then the issue is coming directly from the Galaxy J7 Prime ( as Jess stated, it simply might not be compatible with either of the three networks in USA that are our partner networks , AT&T, T-Mobile , Verizon ).
If the Sim does not work though in the Galaxy A20 , reach our colleagues on Live chat : https://fizz.ca/en/support for further investigations.
Thank you for your understanding.
Have a good one,
-Raul0
