Need a new modem since thunderstorms
Hello!
We had a huge thunderstorm and a lightning strike close to my appartement. Since then, the modem won’t even start. I tried to plug it into different electrical outlets without success. It seems that it got impacted by the electric surge. All my other devices connected to the same UPS battery are working perfectly.
How can I get another internet modem to replace this defective unit?
Thanks!
Erica
Answers
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Hi @Erica
You need to contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Unfortunately only support can help you, we are users here.
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Thank you 😊
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you must contact the green bubble support at the bottom right https://fizz.ca/en/support
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You are welcome.
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Hello Erica ,
Sorry to hear about the issue.
From what I see, a service call was set on the 6th of the August between 07:30-17:00 as we apologize for the inconvenience.
Be sure that you read the details found here : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Thank you for your understanding.
Have a good one,
-Raul0
