Camera issue A52
Hello
I bought from fizz around a month ago a samsung A52 5G . It was ok at first but then i started having issues with the camera. The back camera would work sometimes but as soon as I would flip it to selfie mode it would crash. Or whenever I would use an app like Snapchat the camera will also stop working. I have already passed the 15 day of return so it is too late to return it now. I have also tried everything and spoke to a samsung agent by chat. They told me to to go their center for an examination. But i am on a tight budget right now. What can I do? I need the camera.
Best Answer
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It should be still on warranty.
Preloved phones have 6 months warranty and new ones 1 year.
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Answers
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it is guaranteed new one year used 6 months
contact the green bubble support at the bottom right https://fizz.ca/en/support
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Which reason should i select it for ? I see issues that do not incluce camera rather it is stuff like Battery issue, overheating, freezing screen..? So i am scared they would deny it
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6 month warranty but I dont know for which reason i should file a claim. I see the reasons do not include internal issues like cameras
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started by making a ticket in your account ,,,,My settings,,,,Contact forms defective a 52 camera
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Try to follow the guide. I think it's step 6 Physical damage:
https://fizz.ca/en/faq/what-are-warranty-details-phone-bought-fizz
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Hello elxa ,
Sorry to hear about the issue.
Please return the phone for warranty purposes so our team can check what`s happening.
If you don`t find a suitable option for the issue - please use the option with Physical damage and write the issue specifically ( as you have a box in which you can enter the details on why you want to return the phone ).
To return the phone for warranty purposes go to My phones - Return phone and select the Warranty option.
More details can be found here also : https://fizz.ca/en/faq/what-do-i-need-know-returning-my-phone
and here https://fizz.ca/en/faq/what-are-warranty-details-phone-bought-fizz
Thank you for your understanding.
Have a good one,
-Raul0
