Many issues after activation of VoLTE Sim card?

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Kovid
Kovid Posts: 588 ✭✭
edited August 2023 in My Mobile

Hi there:


My phone became useless after I activated the VoLTE Sim card. My calls drop many times during a conversation. Sometimes the other party cannot hear me properly. The last time I had similar issues was in the early days of Fizz in early 2019. Has anyone experienced similar issues with the VoLTE Sim card. I am in the Orleans (Ottawa) area.


Thanks,

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 7,101 ✭✭
    edited August 2023
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    Another user reported that after Network settings reset it started to work for him.

    You can try standard TS steps: restart your phone, put it in Airplane mode for 2 minutes, etc.

    If these steps don't help, you will have to contact customer support.

    https://fizz.ca/en/support

  • Kovid
    Kovid Posts: 588 ✭✭
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    Who did the network settings reset? customer service or the customer? because CSR told me that the activation was correct as far as they see on their end.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,137 ✭✭
    edited August 2023
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    try this remove the sim card put it back

    restart your phone

    put in airplane mode for two minutes

    reset network settings

    if it persists

    contact the green bubble support at the bottom right https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 20,697 admin
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    Hello Kovid  ,

    Sorry to hear about the issue.

    I saw that you tried reaching our customer service on Live chat, but before they could escalate a ticket to our technical team for further investigations, as they were asking you a few more details, you disconnected in the conversation.

    Please reach our team one again : https://fizz.ca/en/support so they can get the rest of the details required for the ticket which must be escalated by them.

    Thank you for your understanding.
    Have a good one,
    -Raul

This discussion has been closed.