Many issues after activation of VoLTE Sim card?
Hi there:
My phone became useless after I activated the VoLTE Sim card. My calls drop many times during a conversation. Sometimes the other party cannot hear me properly. The last time I had similar issues was in the early days of Fizz in early 2019. Has anyone experienced similar issues with the VoLTE Sim card. I am in the Orleans (Ottawa) area.
Thanks,
Answers
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Another user reported that after Network settings reset it started to work for him.
You can try standard TS steps: restart your phone, put it in Airplane mode for 2 minutes, etc.
If these steps don't help, you will have to contact customer support.
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Who did the network settings reset? customer service or the customer? because CSR told me that the activation was correct as far as they see on their end.
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Customer did it, you can read it here:
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try this remove the sim card put it back
restart your phone
put in airplane mode for two minutes
reset network settings
if it persists
contact the green bubble support at the bottom right https://fizz.ca/en/support
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Hello Kovid ,
Sorry to hear about the issue.
I saw that you tried reaching our customer service on Live chat, but before they could escalate a ticket to our technical team for further investigations, as they were asking you a few more details, you disconnected in the conversation.
Please reach our team one again : https://fizz.ca/en/support so they can get the rest of the details required for the ticket which must be escalated by them.
Thank you for your understanding.
Have a good one,
-Raul0
