No LTE

Hong-Paul

Hi,

Today on my phone (Android), I don't seem to have any data. There is no LTE on the status bar. I can call and receive call but no data. Can someone at Fizz check what is going on with my account ?

Thanks

Hong-Paul

I just noticed that putting my sim card into my wife iPhone, everything is working. it shows the LTE.

I still have the old Sim Card (not the one with the Lightning).

I tried my wife Sim Card on my Samsung S22 and same issue, no LTE on my Samsung .... is the problem my phone now?

Hong-Paul

Well I found a fix by resetting the network settings on my Samsung S22 ...

CJ Ref Code B43SA

It's good you figured it out! Usually, when a new SIM is detected, it does a provisioning to get the settings, but it seems you needed to force it on yours.

Andrei_ref_R7VK1

https://forum.fizz.ca/en/discussion/comment/6722972#Comment_6722972

Thanks for sharing this information.

Sébastien code ZXEL1

Sometimes just restarting the phone fixes the problem.

FizzyFizz JQMPM

I'm glad you found a solution to your problem! Well done!

JuanViento

I have the same problem.

After changing for the new SIM, LTE disappeared and not able to connect again

Same happened to my wife's phone