How how do the points earned get calculated, when it says +300 points?

Posts: 3 ✭✭
edited September 2023 in Your Fizz Account
image.png

As you can see, novice badge put me at 22282 points, then when I got the expert badge, I gained only a 100 points...FIZZ please explain to be how 22282+300 (expert badge, see below) = 22385

image.png


Thank you!

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In

Answers

  • Posts: 8,286 ✭✭
    edited July 2023

    @Fuad


    it's 100 points the expert badge

  • Posts: 14,529 ✭✭
    edited July 2023

    Hello,

    Sometimes this can take a few hours to get the points update correctly, it's strange, but it's the reality.

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Posts: 14,529 ✭✭
    edited July 2023

    In my account they wrote 300 pts, the same of Fuad's account

    Screenshot 2023-07-17 at 2.08.40 PM.png


  • Posts: 8,286 ✭✭

    I got 100 points here too there is an error here too

  • Posts: 14,529 ✭✭

    Fizz wrote 300 pts, therefore, they must give the 300 points @Whizz a case for you

  • Posts: 3 ✭✭

    I guess I will wait and see for now, it might have been the case for a lot of the tallying of these points, and I never explicitly noticed it...

    thank you Jess

  • Posts: 8,286 ✭✭

    it's a problem when he doesn't have a point register hard to follow the points

  • Posts: 5,690 ✭✭

    @Fuad

    Hello,

    Must be system error, but why not open a ticket:

    https://fizz.ca/en/faq/resolving-issues

    Keep yours screenshots!

  • Posts: 7,417 ✭✭

    Isn't weird that the same badge corresponds to different amounts of points for different users? Please someone can clarify this...

  • Posts: 27 ✭✭

    My points are not going up, but they should, after refreshing the page.

  • Posts: 24,843 admin

    Hello @Fuad,

    Thank you for describing your situation to us.

    I have verified your Fizz member account and the Expert Badge information shows that you receive 100 points for it, however, I also created a ticket to our technical team and we attached the photos you provided us with above.

    You can see your ticket in your Fizz member account -> My settings -> My tickets or in the Overview menu.

    As soon as the situation is solved, you will receive an e-mail with the ticket's details.

    I hope you have a pleasant day!

    -Mihai

This discussion has been closed.

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In

Quick Links

Categories