How how do the points earned get calculated, when it says +300 points?

Fuad
Fuad Posts: 3 ✭✭
edited September 8 in About my account
image.png

As you can see, novice badge put me at 22282 points, then when I got the expert badge, I gained only a 100 points...FIZZ please explain to be how 22282+300 (expert badge, see below) = 22385

image.png


Thank you!

Answers

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,217 ✭✭
    edited July 17

    @Fuad


    it's 100 points the expert badge

  • Jess_i88b6
    Jess_i88b6 Posts: 12,048 ✭✭
    edited July 17

    Hello,

    Sometimes this can take a few hours to get the points update correctly, it's strange, but it's the reality.

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Jess_i88b6
    Jess_i88b6 Posts: 12,048 ✭✭
    edited July 17
    https://forum.fizz.ca/en/discussion/comment/6717986#Comment_6717986

    In my account they wrote 300 pts, the same of Fuad's account

    Screenshot 2023-07-17 at 2.08.40 PM.png


  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,217 ✭✭

    I got 100 points here too there is an error here too

  • Jess_i88b6
    Jess_i88b6 Posts: 12,048 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6717992#Comment_6717992

    Fizz wrote 300 pts, therefore, they must give the 300 points @Whizz a case for you

  • Fuad
    Fuad Posts: 3 ✭✭

    I guess I will wait and see for now, it might have been the case for a lot of the tallying of these points, and I never explicitly noticed it...

    thank you Jess

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,217 ✭✭

    it's a problem when he doesn't have a point register hard to follow the points

  • AK20230110
    AK20230110 Posts: 3,422 ✭✭

    @Fuad

    Hello,

    Must be system error, but why not open a ticket:

    https://fizz.ca/en/faq/resolving-issues

    Keep yours screenshots!

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 3,222 ✭✭

    Isn't weird that the same badge corresponds to different amounts of points for different users? Please someone can clarify this...

  • NicolasA
    NicolasA Posts: 27 ✭✭

    My points are not going up, but they should, after refreshing the page.

  • Whizz
    Whizz Posts: 18,002 admin

    Hello @Fuad,

    Thank you for describing your situation to us.

    I have verified your Fizz member account and the Expert Badge information shows that you receive 100 points for it, however, I also created a ticket to our technical team and we attached the photos you provided us with above.

    You can see your ticket in your Fizz member account -> My settings -> My tickets or in the Overview menu.

    As soon as the situation is solved, you will receive an e-mail with the ticket's details.

    I hope you have a pleasant day!

    -Mihai

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