Fizz forces me to pay for the free benefizz
This is truly annoying. Like all of you, I have earned dollar and data benefizz over the months and I have applied them to my plan. Currently, I am level 5 and my 3 benefizz activated are $1, 500Mb and 250Mb
However, every month, Fizz add more "gifts" to my account AND invoice me for them. Here is a peak from my latest bill:
As you can see, they add by themselves, 4 times the 500Mb and 2 times the 250Mb, and only rebate one 500Mb and one 250Mb.
I contacted them the first time it happened, they opened a ticket on May 5th and I got reimbursed. But they did it again in June and this time, customer service pushed back. They refused to reimburse me because "the ticket was still open, and we needed to let the investigation run its course," despite the fact that there had been no activity on the ticket since early May. So I forced them to make a note that it had happened again in the ticket and that's why there is a so-called "update" in my ticket on the June 6th.
Now, we are a month later again, no activity has happened on the ticket since and I have a strong feeling that in a few days, they will steal from me again.
So in short, what can I do to stop this nonsense since customer service basically refuses to act until the ticket is resolved and no real investigation is happening?
Thanks
Answers
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Hello,
I like the way your watching you account! Keep screenshots, contact again support!
We are users here! And want to thank you for sharing this with the forum!
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself
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contact the green bubble support at the bottom right https://fizz.ca/en/support
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You can escalate your ticket yourself by going to
Settings -> Contact forms -> Submit a complaint
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There's definitely a problem here... Better to contact customer support
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Thanks to all those telling me to contact support. That's not really helpful unfortunately since that has led nowhere everytime I did on this topic.
And for the escalation of the ticket, I had tried that early June and that's how they ended up adding the update in the ticket if I remember correctly but nothing more.
I was looking for a potentially more effective option :)
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Did you try Settings -> Contact forms -> Submit a complaint ?
This way they reply to you by email and you can reply back with more details, screenshots, etc
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Hopefully this will not happen to me
They need to fix it, and reimburse you considering the legal interest which I believe is 5%
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Try this strategy at this point!
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Well, here is an update. I have submitted a complaint and received a response telling me a new ticket was being created, that they would look into the issue and that they would reimburse me.
3 weeks later, no update has been given in writing, no money has been reimbursed, and all tickets have now disappeared from my overview page. My bill is going to be renewed in a few days and I suspect that once again, they will be stealing money from me.
How do I get this looked into seriously? Where can I complain about Fizz behaviour?
Thank you
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For me the tickets section has not been working since July 17th. I wrote about the problem here but it's now closed: https://forum.fizz.ca/fr/discussion/comment/6720828 . It's still not working.
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Indeed, My Tickets menu is not opening. @Whizz please take a look.
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It's still not working, keeps on rolling...
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Yep, ticket section doesn't work for me either...
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