Can't connect to internet using mobile data on iPhone 12
Hello, suddenly my internet connection stopped working for a week now. It was working fine. I've changed nothing to cause the failure. I use iPhone 12. Thank you for your help
Answers
-
Hello, 👋
Sorry to hear you are having trouble connecting to internet ...
Try to do a reset of the modem:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6
After reset, try to give it a chance to load up ( i mean to do the updates... Yes it takes time, do not disturb it! A good 15-20 minutes)
Make sure you wait, your modem is ready when a series of lights will appear on your modem, after about 15 minutes once plugged in the power and mounted on the coaxial cable...
Are you using a personal router? ( First concentrate on installing the modem and after connect your router )
https://fizz.ca/en/faq/how-install-my-wi-fi-modem
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If after all did your are still having trouble, please contact support:
0 -
Worth to check if you may have used all of your data for the month.
0 -
Hello, 👋
Do you use Fizz or Fizz Ext; with Fizz ext you need to enable the data roaming!
Do you have multiple Fiz Ext selected?
Make sure you have the latest iOS updates installed on your phone.
Agree try resetting your network settings. under general, reset, network settings this will reboot your phone and clear your Wi-Fi and other passwords
Then try restarting your phone.
Here are some iPhone suggestions. https://support.apple.com/en-ca/HT201415
If you still have the problem contact Fizz support for help.
Here's how to contact customer service
0 -
Are you talking about home internet or mobile data?
https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
https://fizz.ca/en/faq/some-not-all-my-devices-cannot-connect-wi-fi-how-do-i-fix
0 -
Do you still have data? If yes, your are better off contacting customer service here https://fizz.ca/en/support
0 -
If you are talking about mobile internet not available on your phone, try to test your SIM card on another phone first.
0 -
Maybe data used out, if no, restart phone, if still no, contact support
0 -
From the title, it seems he is talking about mobile data
0 -
Good and concise suggestion!
0 -
Definitely mobile data! Got mixed up! Sorry for the confusion! Hopefully it it's fixed by now🤞
0 -
Thanks for the back up!
Indeed in Europe the residential modems could work with SIM ( not available in Canada yet! )
0 -
Yeah that's true!
0 -
And some pretty good deals too!
0 -
You can buy a router with the SIM or with the possibility to use a dongle with a 4G modem on it
1 -
And use it as a hotspot?
0 -
It you connect to the router it will be a backup
1 -
For example https://www.tp-link.com/us/support/faq/2719/
1 -
Given that we don't have unlimited plans ( not allowed to! ), We can only hope. 🤞
0 -
Thanks for sharing! 😀
0 -
Yep, that's right!
0 -
Hello John R. #27907
Sorry to hear about the issue.
I verified your account but it doesn`t look like you use an iPhone 12 , however if you are having issues with your Data, please reset your phone`s network settings , connect to a WiFi network then download the carrier settings again as more details can be found here also : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If the issue persists, please reach our customer service : https://fizz.ca/en/support for further help.
Thank you for your understanding.
Have a good one,
-Raul0
