Replace SIM error : Already assigned to a member
Answers
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Hello 👋
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself.
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Fizz has chat only support, no calls.
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Sorry I was in a parallel universe!😀
Back to normal now!😁
Thanks 👍
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Don't let this happen again 🤣.
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The coffee is just kicking in! 😂
Give me a chance, will you!?😜
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Sure thing, don't worry 😉.
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Indeed you need to contact customer support as we are all users here.
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Hi @kkl
If I understood correctly you try to replace the SIM card on an active plan, if this is the case only Fizz support can do it, and you need to prepare a cardID with a photo and the credit card used to pay the plan. You can delete the first 12 numbers, leaving only the last 4
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I know, you indirectly saved me yesterday. Thanks for that! 🤞🥂
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Hello kkl,
I'm sorry for the situation you have encountered.
Usually, when you try to activate a Fizz SIM card and the process is not finished, the SIM card gets locked for 2 hours. It is because the system thinks that you activated it, then it checks the activation assigned to the activation code, and once it notices that the SIM card is not assigned to a plan, the system locks it for 2 hours so it can be recycled in the system and the activation code will be available again.
On your end, you can make a SIM card change only if you want to change the Fizz SIM card you currently have with the new Fizz VoLTE SIM card.
If you still encounter this situation, you can contact us and we can help you with the Fizz SIM card change process after we make a verification of your documents.
You will need real-time assistance, so please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
I hope you have a pleasant day!
-Mihai0
