Why is not possible to talk with an agent??

Rodney
Rodney Posts: 8 ✭✭
edited May 2023 in Welcome and join

Since yesterday night I am trying to communicate with a person and it is imposible. I followed the advised that here some people kindly recommended. The chat is not available to write, only answered more than an hour later. What I should I do to solve this issue, because I dont have service in the phone. Thanks in advance for an assistance.

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello @Rodney ,


    Sorry to hear that you have had issues with the services, but from what I saw you managed to contact our agents on Live chat which helped you further and created a ticket to address the situation you`ve encountered.


    While we do understand that it might be a bit frustrating at times to reach our customer service, please note that we are a 100% digital-only company, but there are many more other contact methods ( social media for example ) , where you can reach our team.


    More details can be found here also : https://fizz.ca/en/support


    Thank you for your understanding.

    Have a good one,

    -Raul :)

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