Cannot return phone

@Vvil

you have to wait for fizz's solution the ticket is open on your side everything is done

you can try again to see if its working to return it

Returning my phone

The process in a nutshell:

• A return request must be submitted online via your Fizz account under My phones/Manage my phone/Return my phone. 
• You’ll be guided step-by-step through important information and conditions which you’ll need to certify and confirm (by checking a box) before returning your phone to Fizz. Read the conditions and important information
• Make sure to follow the instructions to prepare and package your phone before you deposit it at a Canada Post deposit location.
• Based on the result of the inspection, we’ll refund you, or send you back your phone once the administrative fee has been invoiced to you.

Because manipulations will be required, complete your return request from a device other than the one you are returning. 

1. In your Fizz account, go to My phones.
2. At the phone in question, click on Manage/My phone warranty/Return policy | Warranty
3. Follow the on-screen steps.

From the moment you drop your package at a Canada Post deposit location, expect 4 to 7 business days for the whole process. This includes:

• The reception of your package at Fizz;
• the inspection of your phone;
• the answer from Fizz (information sent by email);
• your refund or the shipping of your phone back to you (depending on the result of the inspection) once the administrative fee has been invoiced.

Fizz has no control over Canada Post delays, and cannot guarantee that the delays that are indicated will be respected.