Cannot return phone
I am at a loss and don’t know what to do anymore. I bought a phone from fizz and when it arrived it had hardware issues. I decided to go and try to claim the warranty, but the website goes as far as my shipping address and then just reloads. I tried different browsers, nothing works! Contacted customer service through chat and a ticket was opened, but since then radio silence. I tried to contact them the next two days, all they say is ticket was opened. While I am sitting with an activated SIM card, paying for my plan, and a useless almost 2k phone!
Best Answer
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Hello @Vvil ,
Thank you for being part of the Fizz community!
As for the situation, you have my sincerest apologies. I verified the ticket and I asked our technical team for an update as soon as possible on it.
We will let you know via email once it is resolved and indeed when you receive the replacement phone, let us know to make up for the days in which you weren't able to use the mobile services.
I am counting on your understanding,
-Georgian
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Answers
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you have to wait for fizz's solution the ticket is open on your side everything is done
you can try again to see if its working to return it
Returning my phone
The process in a nutshell:
- A return request must be submitted online via your Fizz account under My phones/Manage my phone/Return my phone.
- You’ll be guided step-by-step through important information and conditions which you’ll need to certify and confirm (by checking a box) before returning your phone to Fizz. Read the conditions and important information
- Make sure to follow the instructions to prepare and package your phone before you deposit it at a Canada Post deposit location.
- Based on the result of the inspection, we’ll refund you, or send you back your phone once the administrative fee has been invoiced to you.
Because manipulations will be required, complete your return request from a device other than the one you are returning.
- In your Fizz account, go to My phones.
- At the phone in question, click on Manage/My phone warranty/Return policy | Warranty
- Follow the on-screen steps.
From the moment you drop your package at a Canada Post deposit location, expect 4 to 7 business days for the whole process. This includes:
- The reception of your package at Fizz;
- the inspection of your phone;
- the answer from Fizz (information sent by email);
- your refund or the shipping of your phone back to you (depending on the result of the inspection) once the administrative fee has been invoiced.
Fizz has no control over Canada Post delays, and cannot guarantee that the delays that are indicated will be respected.
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Try to contact customer support and ask them to escalate your ticket.
We are all users here, we can just give you some advices.
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Agree, contact support:
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Already did, 3 times, since Tuesday. All I get is we are working on it.
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Maybe once your problem is solved, you can ask for a refund for the days you were not able to use your plan.
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Hello Vvil,
Thank you for being part of the Fizz community!
As for the situation, you have my sincerest apologies. I verified the ticket and I asked our technical team for an update as soon as possible on it.
We will let you know via email once it is resolved and indeed when you receive the replacement phone, let us know to make up for the days in which you weren't able to use the mobile services.
I am counting on your understanding,
-Georgian0
