Will my phone work if I buy data for the USA

Oindo · May 2023

Hi,

I have a VoLTE certified phone with a VoLTE SIM. I have seen conflicting posts on whether phones using FIZZ will work in the USA. Can anybody confirm that this will work? I don't want to have to waste money on adding funds to my wallet or buying data if possible.

I even had conflicting stories from two different customer representatives on the chat. First one said no it won't work and the second one was giving me the possible options for buying add-ons.

Also, if I can't use my phone in the States, why do I have options to buy add-ons for travelling to the States!!! That doesn't seem right.

Jess_i88b6 · May 2023

https://forum.fizz.ca/en/discussion/comment/6696524#Comment_6696524

In Canada, if you disable your data probably you are using the 3G

You saw that you are using VoLTE in Canada, since before activating the VoLTE (this options usually is activated only when the plan support it) your phone was using the 3G after activating the VoLTE the call stay in LTE

For me the VoLTE was connecting the call faster then in 3G and the quality was a bit improved

If you have VoLTE (which it seems the case) the phone can be use in the USA to make calls

Jess_i88b6 · May 2023

Hi @Oindo

When did you activate your plan?

If you activate after Mars 2022 it will work, if you activated before the 16 Mars 2022, depends if your plan was migrated to the VoLTE technology.

Can you try to make a call in Quebec, to see if you stay in LTE or your phone is switching to 3G

If you put money in your fizz wallet you can be refund

This will not work for the addon

Oindo · May 2023

I think Mar. 2019. I have one of the new VoLTE sim card that replaced my old one. My phone is a Samsung S20 Fe 5g which is supposed to be VoLTE satisfied

Jess_i88b6 · May 2023

Hi @Oindo if you activated in 2019, and you didn't receive the notification probably your account is not migrated yet

Can you try to make a call and check if you stay in LTE or if your phone is switching in 3G?

If the phone is switching in 3G, this means that in order to use in the USA you need to force the use of 2G network for the voice.

The data will work in either case, but you should use 3G or 4G.

Oindo · May 2023

I made a call. The phone never switched to 3G. LTE was showing

Jess_i88b6 · May 2023

Only to be sure, can you check that you don't have the VoLTE options https://www.androidcentral.com/how-enable-volte-samsung-galaxy-phone

If you don't have the VoLTE options, this means that your plan is not migrated yet.

Therefore, you can use the data in the USA with an addon or the Fizz's wallet

But if you want to make a call, you need to force the phone to use the 2G with TMobile or verizone and fore sure have the money in the wallet or an addons

Sébastien code ZXEL1 · May 2023

have you received the two confirmation emails that you have migrated Volte

Oindo · May 2023

@Jess_i88b6 I do have that enabled. Thanks!

Jess_i88b6 · May 2023

https://forum.fizz.ca/en/discussion/comment/6696513#Comment_6696513

Did you enabled now?

If you enabled now, can you make a call to see?

Oindo · May 2023

@Sébastien code ZXEL1 I never got emails. I had to order the SIM card myself. Would the customer support person be able to verify that my plan has been migrated?