Payment for the plan

Chickencoop Posts: 60 ✭✭
edited May 2023 in Internet

Hi, my payment for the home internet did not go through, and I wanted to add a new card to pay, but my account says that I have too many cards registered, so I can not add a new card. When I try to delete those cards, it says that it is associated with my home internet payment, so can not be deleted

Best Answer

  • Whizz
    Whizz Posts: 20,013 admin
    Answer ✓

    Hello Chickencoop,

    Sorry to hear about the issue!

    From what I saw on your Fizz account a ticket was escalated by our colleagues to address the situation.

    We apologize for any inconvenience caused in the meantime.

    You will be reached back via e-mail as soon as the ticket is resolved also and can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,


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