Payment for the plan
Hi, my payment for the home internet did not go through, and I wanted to add a new card to pay, but my account says that I have too many cards registered, so I can not add a new card. When I try to delete those cards, it says that it is associated with my home internet payment, so can not be deleted
Best Answer
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Hello Chickencoop,
Sorry to hear about the issue!
From what I saw on your Fizz account a ticket was escalated by our colleagues to address the situation.
We apologize for any inconvenience caused in the meantime.
You will be reached back via e-mail as soon as the ticket is resolved also and can also track the ticket status via My settings - My tickets, to also have a view on its progress.
Thank you for your understanding.
Have a good one,
-Raul0
Answers
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Hi @Chickencoop
Only the support can reset the limit, you can delete only credit card not associated with a plan
To remove a payment method.
Log into your account.
Under My settings > Payment methods
Important: you will not be able to remove your payment method if it’s associated with:
An active plan. You must first add a new payment method and associate that new card with that plan.
A return request for a phone, whether it’s a 15-day return or a warranty claim, that is still open. You must wait until your request is completed and closed.
source: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Any issues?
- If you’re trying to add a payment method to your account, and a message appears informing you that you have reached the maximum number of attempts, contact our Customer Service team: log into your Fizz account and click on the chat bubble located in the bottom-right corner of this page.
contact support https://fizz.ca/en/support
ou facebook https://www.facebook.com/fizzca
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Agree, contact support
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Better to contact support. We cannot help you with that sorry
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