Bandwidth throttling
Best Answer
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Fizz have a throttling only on upload for the 100mbps and more
it can be a problem in your sector, please contact the support at that period asking to monitor your signal
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Answers
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How to choose the right download/upload speed:
- 30 Mbps: A person can check their emails, stream music or one device will be able to stream video.
- 60 Mbps: You’ll be able to download large files, play games and stream simultaneously on multiple devices.
- 100 Mbps: Several people will access your network, and perform online activities such as online gaming or streaming.
- 200 Mbps: multiple users, multiple devices and/or multiple bandwidth-hungry activities are the norm at your place, such as online multiplayer games, simultaneous downloads and 4K or HD video streaming among other things.
- 400 Mbps: perfect speed for families or power users who need a fast connection to play video games, stream 4K quality video, download large files and perform bandwidth-intensive business tasks.
Any access of 100 Mbps or more is subject to the traffic management policy. For more details, visit https://fizz.ca/en/faq/internet-traffic-management-policy
Important.
Along with the speed of your plan, you should not underestimate the importance of your modem’s location, and the distance between the connected device and your modem.
- The location: Don’t install your Wi-Fi modem in the basement, but in the centre of the house, in an open space, without physical obstacles. In other words, hiding it behind the aquarium, or in the back of the closet is not a good idea. Also keep it away from interfering devices like the microwave or baby monitor.
- The distance: The farther away the device, the more the speed decreases, and the device ends up receiving a residual speed.
Here are a few approximate examples of average use (it should be noted that the flows shown in the table are when the wireless connection is ideal, without interference or congestion):
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my speed is 120/20.... youre saying if I lower it to 60/10 the issue would go away?
Modem is about 4 metres away
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here at 30/10 and the speed is always between 32 and 35
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ok, im streaming through Amazon Firestick.... as mentioned, the throttling/buffering happens only during peak hours in the evening.
They say a VPN would solve the problem too, but if all I have to do is get a lower speed, I can live with that.
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Have you done any speed tests? What does it say?
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I don't know the 60/10 it depends on your needs
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right now im not having any issues but its 115.
Ive had issues all week, though. Im expecting it to happen again soon.
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Ok and do you know what kind of speed you were getting when you experienced the throttling?
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With which site were you streaming and with which quality settings? The bottleneck is sometimes the server side.
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1. Maybe your problem has something to with the channel allocation of Wi-Fi (wireless channel ). Trying to change the channel could solve your problem.
1.1 Wi-Fi and microwaves do not really mix... Try to move your modem to a different location in your place could help with the signal. ( A good connection of cable is a must! )
2. Try a hard reset, would reconnect you through new nodes to Fizz.
I hope that helps.
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Your point 1 in particular is a good hypothesis, if some neighbours are using intensive wifi on the same channel some times. Restarting the modem at that time could help (it would automatically allocate another channel).
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The throttling is only for the upload, I believe is more a congestion in your sector.
Did you try to contact the support ? Or ask some of your neighbour that use the videotron cable to see if they have problems?
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Given the timeframe (7-11 pm) it could be related to congestions of the line due to higher traffic...
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Makes sense
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