That makes more sense BUT... 1 Month ago I knew I had Quebec plus USA as I have been traveling in USA since November 2022 and using my phone all the time. It now shows Canada alone and no USA. Something has changed without my knowledge or permission and USA is no longer shown. The price is about right. Have the plans changed in some manner??
How do I check my account??
june_smith
Posts: 5 ✭✭
Last time I checked my account I was paying for Que, Ontario and USA. The "My Account" does not appear to give me any recognizable information about the current cost of my plan.
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Answers
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Hi @june_smith
You can always check the transaction history https://zone.fizz.ca/dce/customer-ui-prod/wallet/payment-history
Or you click on My Plans -> select the plan -> Manage on the to left you should see coverage
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It should be there, login to your account and click on Plans
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If you go to
My plan --> Manage plan --> Change my plan
You can see your current plan and its cost.
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This does not seem to be the answer. Payment history shows only a payment last year for a new SIM card I purchased at that time. (It is now in service according to the LTE on screen) What I want to know is what my current plan is. I and paying about 43$ (Que) but I seem to have only Quebec. I need to know exactly what I am paying for to confirm If I m to continue this plan or adjust it under the new method of expressing the service I get.
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"I need to know exactly what I am paying for to confirm If I m to continue this plan or adjust it "
What I answered shows you exactly that.
Go to My plan --> Manage plan --> Change my plan
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Or let me know if I am misunderstanding what you need.
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Then it's better to contact customer support, they can provide you all the details.
To chat with them go to https://fizz.ca/en/support and use green bubble in the bottom right corner.
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You have two option 1 to see the transaction in your plan or click on Manage plan
If you select option 2 (Manage plan) you see it there
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That makes more sense BUT... 1 Month ago I knew I had Quebec plus USA as I have been traveling in USA since November 2022 and using my phone all the time. It now shows Canada alone and no USA. Something has changed without my knowledge or permission and USA is no longer shown. The price is about right. Have the plans changed in some manner??
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We are all users here, try to chat with the customer support, they can provide you all the details.
To chat with them go to https://fizz.ca/en/support and use green bubble in the bottom right corner.
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Very strange, you can check on the Service agreement, every time there is a change a new service agreement will be issue, also on the transaction history
My Plan -> Pick the plan-> Services agreement
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Check last detailed bill to see if you are paying for US coverage
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When I log into my account I click on Overview on the left side. It tells me what plan I signed up for and how I can manage my current plan or change it if needed.
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Indeed, all the information should be there.
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@june_smith did you manage to find what you were looking for?
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Not sure we'll know
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You checked your bill ?
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Yeah we will not probably...
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Hi @june_smith!
It seem that you want some information about the current cost of your plan.If you want to have the price in detail here is how to do it:
- Click on My plans.
- Click on Transaction history.
- Click on one of your old Receipt.
Then you will see the detailed information about the current cost of your plan.
Moreover, when you order a plan, you will receive, via email, a document titled "Services Agreement Mobile" which contains the summary of your plan.
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are you settling?
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I will also be interested in the following information
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Hello @june_smith,
Thank you for describing your situation to us.
If none of the above-mentioned steps help you, you have to contact us to investigate your account.
Please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
I hope you have a pleasant day!
-Mihai
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This discussion has been closed.