Can’t scroll
Hi,
I’ve been trying to pay for my plan for the past 2 days and now my plan has been cancelled because I can’t scroll to pay for my plan.
Answers
-
are you on a phone or computer trying to pay?
0 -
If you’re on a phone I would recommend trying a desktop computer or laptop to see if that lets you scroll and if you are on your computer and it is not working I would try to log in on your phone to see if that helps
0 -
I would also open a chat with Fizz and a ticket item to speak to customer service so that they are aware of the issue you are facing
0 -
To chat with Fizz without problems: First, log in to your Fizz account. Wait 4.5 seconds to see the green chat bubble in the lower right corner of the page. When you see it, click on it.
0 -
Try with both the computer and the smartphone. Otherwise, it's better to contact the customer service by chat, twitter or whatsapp!
0 -
Thanks for the tip
0 -
Hello camikaze222,
I am sorry for the situation encountered,
I have verified your account and I can see that your payment passed on the 9th of April and the services are online since then.
In case you encounter issues with the payment, the best way to address this is to contact us in private and make sure that your payment method is working on the bank side.
Here you can see some information on this regard: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
To contact us in private, go to the above FAQ, then click on the green bubble then choose chat.
Thank you for your understanding!
Have a good one!
-Eugen0 -
Thanks for the clarification
0 -
Has your issue been solved?
0 -
That's good to hear
0 -
Yeah I think it has since a Fizz worker replied and everything.
0 -
Yeah I hope so at this point
0
