Can’t scroll

camikaze222

Hi,

I’ve been trying to pay for my plan for the past 2 days and now my plan has been cancelled because I can’t scroll to pay for my plan.

Easygolucky

are you on a phone or computer trying to pay?

Easygolucky

If you’re on a phone I would recommend trying a desktop computer or laptop to see if that lets you scroll and if you are on your computer and it is not working I would try to log in on your phone to see if that helps

Easygolucky

I would also open a chat with Fizz and a ticket item to speak to customer service so that they are aware of the issue you are facing

Easygolucky

To chat with Fizz without problems: First, log in to your Fizz account. Wait 4.5 seconds to see the green chat bubble in the lower right corner of the page. When you see it, click on it.

FizzyFizz JQMPM

Try with both the computer and the smartphone. Otherwise, it's better to contact the customer service by chat, twitter or whatsapp!

Derr

Thanks for the tip

Whizz

Hello camikaze222,
I am sorry for the situation encountered,
I have verified your account and I can see that your payment passed on the 9th of April and the services are online since then.
In case you encounter issues with the payment, the best way to address this is to contact us in private and make sure that your payment method is working on the bank side.
Here you can see some information on this regard: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
To contact us in private, go to the above FAQ, then click on the green bubble then choose chat. 

Thank you for your understanding!
Have a good one!
-Eugen 

Derr

Thanks for the clarification

FizzyFizz JQMPM

Has your issue been solved?

Ivaylo_Code_W6WLS

That's good to hear

Ivaylo_Code_W6WLS

https://forum.fizz.ca/en/discussion/comment/6688881#Comment_6688881

Yeah I think it has since a Fizz worker replied and everything.

FizzyFizz JQMPM

https://forum.fizz.ca/en/discussion/comment/6688886#Comment_6688886

Yeah I hope so at this point