Is anyone else experiencing problems w the services since the power has been restored?
Best Answer
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Hello Jrdeuce,
I am sorry for the situation encountered,
I have verified your account and I can see that you managed to contact us in private.
Your services were not working because of the issues the weather and the technicians had to intervene in your area to fix them.
We sincerely apologise for any inconveniences caused.
If you still experience issues, please contact us in private using the steps provided by the other users here.
Also, you know that you have a connection when the @ light on the modem is lit up and stable, if after a restart that will not be lit up and green, then I advise you to reach out to us to investigate.
To restart the modem, you can disconnect the power cable from the back, wait for 30 seconds then plug it back in.
Here you can see more details: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Thank you for your understanding and patience!
Have a good day!
-Eugen0
Answers
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Hi @Jrdeuce
Please take into consideration that the cable repair takes time, not all the problems are the same.
The customer service agents are overwhelmed with all the requests. In order to repair the cable, sometime they need the power to discover that the cable in broken somewhere else.
Since the cable is videotron property, is videotron that must repair it.
Moreover, if you know some of your neighbour with videotron you will see that they have the same problem of you.
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you have to be patient there is a lot of repairs to do
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My home Internet is not stable as well. It connects for couple of hours and disconnects again.
Taking into consideration the current situation after the freezing rain, is understandable and need to be patient. A lot of other people still have no electricity not talking about Internet.
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Have you tried turning your phone off for a few seconds and then back on? That worked for me!
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I think its home internet
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Many problems with many users
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Power restored after nearly 48hrs, but second led on the modem keeps blinking and no internet connection. The chat bot told me theres no issue in my sector, but i dont know if i should believe it lol.
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Still no Internet at my place, it appeared for several hours and disconnected again.
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Try resetting and then reconnect the modem ... After give it some time to connect to the nodes
I hope that helps.
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Try a hard reset
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It happened to me too. Since last night, when the power got back, the internet was very unstable. I tried to turn off my phone, I tried to turn off the moderm and turn on 3times but it did not work. Maybe we need to wait!
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Unfortunately nothing else we can do.
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It’s probably gonna be unstable for a few days
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I am living in NDG and since two days ago my Home internet connection is still down.
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My home Internet is back (H8T), not sure for how long though. Enjoying the life again 😄.
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Good for you!!
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Start with this simple solution that often solves the problem.
Try a reset, will refresh the connection between the modem and the nodes.
Unplug the power cable on your Wi-Fi modem.
Make sure all the lights on the modem are off once you have unplugged it.
Wait a few minutes.
Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
If you still have the problem contact Fizz support for help.
Chatting is the only fast and efficient method because you interact directly with customer service.
I hope that helps you!
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Live in Laval H7K 2R6 area code and still nothing!!!! I think my coax cable is broken. How Dino make a service call?
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still badly down internet must be patient
contact the green bubble support at the bottom right https://fizz.ca/en/support
ou Facebook https://www.facebook.com/fizzca
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Brocken cable requires immediate intervention, please let us know how is advancing.
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This is a good suggestion
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Also good suggestion
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Oh yikes! :/
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Any update?
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Still I do not have my internet back. My upstream and dowstream lights are blinking green. What shoul I do?
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Check with support if your area is still affected. I know it's taught 😐.
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contact the green bubble support at the bottom https://fizz.ca/fr/soutien
or by facebook https://www.facebook.com/fizzca
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Same. But all my lights lite. The 5G light occasionally flickers…
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a lot of users were in your place the last few days and a lot of them came back to tell us that internet was finally back.
Try to be patient a little longer…
Good luck!
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do you see the two blue lights
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if there are not two blue lights, you are still down on the internet
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Is internet up and running again?
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We hope so!!
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Hi
Still my Internet is blinking 😔
and I am about to get out of data on my cell phone.
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you Should make a new post asking for data from other users. Don’t forget to post your referral code.
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Where can I get my referal code?
I cell phone plan is with Videotron.
I should ask for extra free data?
Thanks
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if you are not with fizz for the cellular plan no data donation
Inviting friends.
Your referral code is a unique five-digit combination of letters and numbers. It is not case sensitive, meaning you can use upper or lower case letters (for example: AB123 or ab123). It does not change or expire. If you unsubscribe and resubscribe to Fizz, you will have the same referral code.
To get your referral code, and to invite friends, follow this link:
You can also copy and paste your referral code and share it any way you like using your favourite social tool or network — email, social media, text, pen and paper… it’s up to you. But don’t forget to include a link to the Fizz subscription page.
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Who can I send a gift to?
You can send a data gift to:
- Any Fizz customer who is findable in Contacts and has a data plan
- A complete stranger, as long as they are findable and have a Fizz data plan
You cannot send a data gift to:
- People who are not Fizz members
- Fizz members with no data plan
- Fizz members who have designated themselves incognito
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We can donate only to Fizz user with a data plan.
If you have videotron we cannot gift you data, since it is a different provider
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I’m sorry @Davood , I thought you had a mobile plan with Fizz. If you are with Videotron, you cannot receive data from Fizz users. Maybe you should switch to Fizz!! It’s like Videotron, only much cheaper and with a lot of perks and advantages (like asking other members to give you data…)
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Hi again
Even my router does not accept my password anymore and still blinking.
I need a technician come and take a look.
I am in trouble cuz I am working remote.
Please help me out. 😔
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Hi @Davood ,
We are users here in the forum, if you need a visit from a technician, you need to contact support:
Good luck,
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It's better if you contact directly the customer service by chat, twitter messages or whatsapp
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