Unstable data connection after switching to VoLTE sim
Hello everyone, yesterday I received and promptly activated my new VoLTE compatible sim card however I noticed that the connection constantly switch between LTE and no connection. I contacted customer service and they told me that it was a matter of a about 2 hours needed to let the network stabilize. Today, it's still the same. I contacted CS again and currently waiting for an answer. Does any of you had this issue? Is there any known way to solve it? Thanks
Best Answer
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Hello FizzyFizz JQMPM,
Thank you for being part of the Fizz community.
As for the situation, you have our apologies. Following the verifications I see that my colleagues created a ticket and we are currently waiting for our technical team to fix everything.
We will contact you via email with good news in the shortest possible time.
I am counting on your understanding and I wish you all a great day!
-Georgian0
Answers
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Did you try to change the network operator to Fizz Ext and back to automatic? This will force the registration process.
I don't have any issue with my VoLTE Sim
edited: If you didn't try again, try to turn off the phone for couples of minutes.
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did you restart your phone when you restart your phone after changing your sim card
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Everything is fine here, sorry to read that… hopefully everything ends up well
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Welcome to Fizz 😂😂😂
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That’s harsh! 😂
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Yep, indeed. Wait to see the spring migration of everyone to VOLTE😂😂😂
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Relax . Everhthing works for me. Perfect
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Works for me as well. If the above mentioned recommendations don't help, try your new VoLTE SIM card on a different phone.
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I have even a faster connection and a lower ping. Juat great
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Hello FizzyFizz JQMPM,
Thank you for being part of the Fizz community!
In case the manipulations provided by our agents didn't fixed the issue (restarting network parameters, switching manually to other Fizz/ Fizz Ext networks) please contact us back in private to make further verifications.
I am counting on your understanding and I wish you a great day!
I will let the thread opened a bit more, in case another member had the similar situation and found an easy fix for it
-Georgian0 -
Thanks for the feedback whizz
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I tried everything you suggested guys... I couldn't put the sim in another phone because I wasn't at home today. I will try when I get back. I'm still in contact with customer service... Pretty sure the sim card is defective
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Thanks everyone for the suggestions though
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Our pleasure as always ;-)
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Let us know if you find a solution for your problem.
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Exact same issue is happening with my new sim. Following and will update if I find a solution.
It will connect on restart, I will load 1 web page then will disconnect and the lte connection will "flicker" but never reconnect.
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The rep opened a ticket with the technical team. I will let you know as soon as they solve the issue. Let's hope it's not gonna take too much time.
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All right, thanks for the feedback
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Finger crossed 🤞
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Fingers crossed too!
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No news yet... I think I have to wait tomorrow at the very least
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When I did the swap, I didn't have any problem. Sorry to read that
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