Two different email after changing plan for next month

FizzSys · March 2023

So with the promotion going on I went to manage my plan to change my internet plan for a better one.

I confirmed everything then received two email shortly after.

One saying :

"We received your change request.

We’re getting your new Home Internet plan ready for April 16, 2023."

Then another one saying :

"Your request had to be cancelled.

The change request you submitted for your Home Internet plan was cancelled. The plan you were looking to get is unfortunately no longer offered. We sincerely apologize for this situation."

But when I go see my plans on my account dashboard I see this

My question now is : which email should I consider and what should I do to ensure that I will get 100 mpbs down / 30 mpbs up at 49$ a month?

Whizz · March 2023

Hello there FizzSys !

I have looked over your account and saw that the technical team reached back to us. I happily announce that the technical team said that your Plan Change is still set to take effect on the 16th of April.

However, if you see something that is wrong on that said date, contact us as soon as possible on our various contact methods (Messenger, WhatsApp, Live Chat, etc) and we will look into it for you.

Have a good one!
-Paul 🖖

Fizzy · March 2023

Hi @FizzSys

When you go see your plan on your account dashboard, try selecting the green "I confirm" button.

Here on the forum, we are customers like you.

If you're unsure of your plan status, you can Live Chat with customer support at any time:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this

4- The green chat bubble should appear after a few seconds in the bottom right corner.

Vasiok · March 2023

Two different email after changing plan for next month

FizzSys

Mar 21, 2023

So with the promotion going on I went to manage my plan to change my internet plan for a better one.
I confirmed everything then received two email shortly after.
One saying :
"We received your change request.
We’re getting your new Home Internet plan ready for April 16, 2023."
Then another one saying :
"Your request had to be cancelled.
The change request you submitted for your Home Internet plan was cancelled. The plan you were looking to get is unfortunately no longer offered. We sincerely apologize for this situation."
But when I go see my plans on my account dashboard I see this
https://us.v-cdn.net/6032561/uploads/C44WUYXBUF4R/336639738-1141307663231328-6919467366900564552-n.png
My question now is : which email should I consider and what should I do to ensure that I will get 100 mpbs down / 30 mpbs up at 49$ a month?

By me, you should click on confirm button.

Sébastien code ZXEL1 · March 2023

you should click on confirm button.

Derr · March 2023

Hi @FizzSys

obviously, there’s a problem with your order. As users here in the forum, we can’t tell you which email is the right one. You should contact support: https://fizz.ca/en/support and they will be able to sort that out for you.

Good luck!

Andrei_ref_R7VK1 · March 2023

Looks like everything was already confirmed. So the only way to be sure is to contact customer service.

FizzyFizz JQMPM · March 2023

Hi @FizzSys,

it's probably better if you contact customer service just to be sure. In theory the change has been already processed, but I would double check with a rep just to be sure