Two different email after changing plan for next month

FizzSys
FizzSys Posts: 1 ✭✭
edited March 2023 in Internet

So with the promotion going on I went to manage my plan to change my internet plan for a better one.

I confirmed everything then received two email shortly after.

One saying :

"We received your change request.

We’re getting your new Home Internet plan ready for April 16, 2023."


Then another one saying :

"Your request had to be cancelled.


The change request you submitted for your Home Internet plan was cancelled. The plan you were looking to get is unfortunately no longer offered. We sincerely apologize for this situation."


But when I go see my plans on my account dashboard I see this


My question now is : which email should I consider and what should I do to ensure that I will get 100 mpbs down / 30 mpbs up at 49$ a month?

Best Answer

  • Whizz
    Whizz Posts: 22,517 admin
    Answer ✓

    Hello there FizzSys !

    I have looked over your account and saw that the technical team reached back to us. I happily announce that the technical team said that your Plan Change is still set to take effect on the 16th of April. 

    However, if you see something that is wrong on that said date, contact us as soon as possible on our various contact methods (Messenger, WhatsApp, Live Chat, etc) and we will look into it for you. 

    Have a good one!
    -Paul 🖖

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