Issues with Modem

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furbo
furbo Posts: 5 ✭✭
edited March 2023 in Internet

Hello everyone, I need help ! My modem keeps jaming. I have already done multiple resets, I do a restart almost every 2 days. Its keeps jaming. both wifi and the internet by ethernet jam. Is there any way to have my modem exchanged ? who can I email ? should I try to use a wifi router like a tplink for the wifi ? Thanks for the help.....

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  • Whizz
    Whizz Posts: 19,216 admin
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    Hello furbo,
    I hope this message finds you well.

    I just verified your account and I happily noticed that you managed to reach out to our customer service, and ask them for assistance. I can see that you already established what needs to be done, and an appointment with a technician was set. Please feel free to reach back to us in private if you need more information or if anything else comes up. Here's an FAQ on how to contact us https://fizz.ca/en/support#gsc.tab=0.

    Have a good one!
    -Sergiu

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,067 ✭✭
    edited March 2023
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    Hi @furbo

    The only way is contacting the support, and follow their troubleshooting, when they try everything, they can exchange the modem :(


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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