Service outage

Rooby
Rooby Posts: 2 ✭✭
edited January 2023 in Internet

Hello anyone else having service outage for their home internet? I know their service page is saying they don’t have an outage but this isn’t always accurate from my experience, I’ve also already gone through the whole troubleshooting procedure over 5 times. Let me know !

Best Answer

  • Whizz
    Whizz Posts: 23,492 admin
    Answer ✓

    Hello Rooby,
    I am sorry to hear that you experience issues with your internet service,
    I kindly advise you to contact our customer support team using this link: https://fizz.ca/en/support
    Click on the green bubble on the bottom right corner on your screen and contact us.
    On your account, you have 2 internet plans and we will need the address where you encounter the service interruption. 
    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

  • Jazzi
    Jazzi Posts: 1 ✭✭
    edited January 2023

    Came back up at 5:57pm

    I also have service outage, any troubleshooting is telling me my modem is offline and cannot be resolved. Happened some time after 5:10pm.

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