why Fizz is not waving fees to call Iran like other Canadian companies?!!!!!
Bell, Rogers, Shaw, Telus & Vidéotron waiving long distance charges for calls to Iran!!!
Best Answer
-
Hello SoheilSaka ,
Thank you for being part of the Fizz community!
Please note that we do assist our member that need calls for Iran. As some members already informed you, after you purchased International calls for Iran, please contact us in private following the steps from this link: https://fizz.ca/en/support and we will refund you for them. Since we are a prepaid services, the option to provide minutes without a charge first isn't available, this is the reason why we will refund you after you purchased them.
I am counting on your understanding and I wish you a good night,
-Georgian0
Answers
-
Hi SoheilSaka
Fizz is waiving fees for those calls too. Here are the details:
If you are using your mobile plan to make calls to Iran to get in touch with your loved ones, you can add funds to your Fizz wallet to pay per use or add an international calls Add-on to Iran, a block of 60 minutes for $15. The details here: How do I make an international call when I am in my coverage area? | Fizz
Afterwards, contact our Customer Service (Support 24/7 | Fizz). We’ll make sure that these calls are free of charge to you by refunding you the associated user fees.
Source: https://forum.fizz.ca/en/discussion/2637397/contact-your-loved-ones-in-iran
0 -
Cause it's not how that work... I mean customer are not happy they can switch to a different company. That's just how it is...
0 -
Hi @SoheilSaka , please see this thread: Contact your loved ones in Iran — Fizz Community Hub
"If you are using your mobile plan to make calls to Iran to get in touch with your loved ones, you can add funds to your Fizz wallet to pay per use or add an international calls Add-on to Iran, a block of 60 minutes for $15. The details here: How do I make an international call when I am in my coverage area? | Fizz
Afterwards, contact our Customer Service (Support 24/7 | Fizz). We’ll make sure that these calls are free of charge to you by refunding you the associated user fees. "
To contact customer service use this link, then click the green question mark: How do I fix a payment issue? | Fizz
0
