internet
Hi,
My internet got deactivated. I had moved last year and made the necessary changes of address and everything was fine until a few months ago.
Long story short I logged a ticket, took time to resolve.
Was told by a Rep in chat that I need to create a new plan. Was setting it up and asked me when do I want a technician to deliver and install the modem. Problem is I already have the modem. All I need is to choose a new plan, attach a payment method and should be ready to go.
Is there a way to skip the tech coming over with another modem since I already have one?
Thank you
Best Answers
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There is auto installation steps: How do I set up my Wi-Fi modem? | Fizz
Easy Self-installation
Your subscription includes self-installation, and you’ll be pleasantly surprised to see how easy it is. A technician will deliver your Fizz Wi-Fi modem and make sure your cable connection works properly. This type of visit usually lasts less than an hour, but it can also take longer. It all depends on the situation. Afterwards, just follow our simple but detailed instructions to install your modem and configure your network.
They will bring a new modem that is coded to your new plan.
Since your plan is bugged, the new modem coded to the new plan is necessary.
But you can simply ask for the dropoff and proceed to plug it in yourself.
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I would contact the chat support about the new return ID, I’ve unsubscribed. How do I return my Wi-Fi modem? | Fizz
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Answers
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Thank you for the reply,
What do I do with the existing modem? Does the technician take it back?
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There are steps to print a return label and mail it in, in case the tech does not take it.
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That is a problem because the internet was not unsubscribed it got deactivated due to some issues. Therefore I can not click on manage to get a return ID.
Can I send it without the return ID?
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Hello amandaH,
I hope this message finds you well.
I'm glad to hear that you want to re-activate your internet plan with Fizz, and even though there were some issues at first, we managed to find a solution. Since you will need to return the old modem to Fizz and you need a return label, you can always reach out to our customer service so we can provide you with one.
You can reach out on any communication channel of your liking, and here is an FAQ on how to contact us https://fizz.ca/en/support#gsc.tab=0.
Have a good one!
-Sergiu0
