Technician never came no service
Best Answer
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@RonnyD , Fizz is 100% online.
100%online
With Fizz, everything happens online. Our services and the tools we offer are simple and easy to use so members can make their way on their own. If you get stuck along the way, don’t hesitate to chat with our Customer Service team.
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Their services might not be a right fit for you.
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That being said, managing appointments can be done here:
How do I manage an appointment for a technician to visit my service address? | Fizz
If the appointment didn’t take place.
Should the appointment with a technician not happen for whatever reason, check your emails. You’ll receive further instructions and next steps from us, right in your inbox.
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Did you receive an email?
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Answers
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Hi @RonnyD
Sorry about your situation, however, keep in mind that the technicien is from Videotron and not Fizz
Try to contact the support, to see if they have a solution for you
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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@RonnyD If you were able to make 4 forum posts about this subject, then you should have been able to chat with the support line directly.
@Whizz made a comment on your first forum post :
"Hello RonnyD
I am sorry to hear about the situation encountered. As this is an intricate subject, I would like to invite you in our private messaging section to discuss how to best proceed in this case.
You can also contact us on our other social media chat rooms and our own live chat by accessing the following link: Support 24/7 | Fizz
Much appreciated for your understanding and looking forward to your message.
Have a great day!
-Paul"
Did you contact support?
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Fizz keeps closing the discussions I open without providing any explanation for why their technician never showed up and then claimed I was not at home.
I have still never received any explanation for this, and the customer service at this company is terrible. STAY AWAY from this company and its terrible service!!
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