Technician never came no service

RonnyD
RonnyD Posts: 5 ✭✭
edited October 2022 in Internet

I signed up for service and the technician never showed up. The next appointment for service is in 10 days. This is the worst company, I'm going somewhere else.

Best Answer

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,946 ✭✭
    edited October 2022

    Hi @RonnyD

    Sorry about your situation, however, keep in mind that the technicien is from Videotron and not Fizz

    Try to contact the support, to see if they have a solution for you

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • Alexsolo
    Alexsolo Posts: 729 ✭✭

    @RonnyD If you were able to make 4 forum posts about this subject, then you should have been able to chat with the support line directly.


    @Whizz made a comment on your first forum post :

    "Hello RonnyD 


    I am sorry to hear about the situation encountered. As this is an intricate subject, I would like to invite you in our private messaging section to discuss how to best proceed in this case. 


    You can also contact us on our other social media chat rooms and our own live chat by accessing the following link: Support 24/7 | Fizz


    Much appreciated for your understanding and looking forward to your message.

    Have a great day!

    -Paul"


    Did you contact support?

  • RonnyD
    RonnyD Posts: 5 ✭✭

    Fizz keeps closing the discussions I open without providing any explanation for why their technician never showed up and then claimed I was not at home.

    I have still never received any explanation for this, and the customer service at this company is terrible. STAY AWAY from this company and its terrible service!!

This discussion has been closed.